Vapedshop Frequently Asked Questions:

Q: What products do you offer?
A: Vapedshop specializes in high-quality disposable e-cigarettes, premium e-liquids, and vaping accessories. Additionally, we offer OEM services for customized e-cigarette products.

Q: How is the quality of your products?

A: Certainly! We only sell well-known brand products that have been rigorously tested and are recognized for their quality and performance, ensuring they meet our high standards.

Q: Do you provide OEM services?

A: Yes, we offer OEM services for businesses looking to create their own brand. Please contact our customer support team to discuss your specific needs.

Q: Do you have wholesale options?

A: Yes, Vapedshop provides wholesale options. For wholesale pricing information, please contact our customer support team.

Payments

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, Stripe, bank transfers, SEPA/IBAN transfers, and cryptocurrencies. All transactions are processed through secure channels.

Q: Is my payment information safe?

A: Yes, we do not store customers’ payment information, and all transactions use end-to-end encryption technology to ensure security.

Shipping

Q: How long does it take to process my order?

A: Typically, Vapedshop processes orders within 1-3 business days.

Q: What is the shipping time?

A: Delivery time usually ranges from 7-14 business days, depending on your location.

Q: Which shipping companies do you use?

A: We partner with reliable carriers, including DHL, DPD, UPS, and local postal services.

Q: How can I track my order?

A: Once your order has shipped, you will receive an email with a tracking number that can be used to track your order on our website or the carrier’s website.

Q: Can I cancel my order after it has shipped?

A: Unfortunately, orders cannot be canceled once they have shipped. Please ensure all information is correct before purchasing.

Returns and After-Sales Service

Q: What should I do if I receive a damaged product or have quality issues?

A: Please contact our customer support team immediately, and we will assist you with damaged products or quality issues.

Q: Do you offer warranty services?

A: Many Vapedshop products come with a manufacturer’s warranty. For specific warranty information, please check the product details.

Q: Can I return or exchange my order?

A: Yes, we offer a hassle-free return and exchange policy. Please visit our return policy page for more details.

Customer Support
Q: How can I contact customer support?

A: You can reach our customer support team via email at [email protected] or by WhatsApp at +86 13480381755. Our working hours are Monday to Friday, 9 AM to 9 PM China Standard Time.

If you have any other questions, feel free to contact the Vapedshop customer support team!